U.S. HISPANICS ARE SUPER MOBILE, SUPER CONSUMERS

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MOBILE | 09-14-2015

When we look across the swath of digital consumers in the U.S., Hispanics are now the most avid smartphone users around. In fact, according to the most recent Total Audience Report, they’re on their phones for more than 14 hours a week for app, audio, video and web purposes. And when it comes to the other things we do with our phones—including talking—the same trend seems to hold true.

For example, Nielsen Mobile Insights has found that the average Hispanic mobile user uses 658 minutes per month on their mobile plan, which is significantly more than the average of 510 minutes per month for all consumers. When broken down by Hispanic subgroups, bilingual Hispanics dominate in terms of minutes used, as they spend more than 762 minutes per month talking on their mobile devices.

This high level of mobile engagement parallels the high level of satisfaction that Hispanics have with their mobile service providers. Compared with all multicultural groups, Hispanics are consistently the most satisfied with their devices and carriers. These high levels of satisfaction also make them least likely to become “switchers” and change devices or carriers, suggesting that Hispanics stick with brands they like and are familiar with.

From a holistic mobile perspective, Hispanics have become Super Consumers. Their high usage and engagement with mobile devices cross-functionally provides an interesting opportunity for those in the mobile space. With a population that will account for more than half of the population growth in the U.S. by 2020 and nearly 85% of growth by 2060, their current $1.4 trillion spending power will grow even larger.

These Super Consumers provide an opportunity for marketers and advertisers working anywhere around the mobile world—whether it be devices, apps or carriers—to grab the attention of these highly engaged and highly valuable consumers.

METHODOLOGY

The insights from this article were derived from Nielsen Mobile Insights, the largest national study of the mobile market trends and attitudes, in the second quarter of 2015:

  • Mobile Insights surveys more than 300,000 online respondents per year and provides in-depth tracking of attitudes, behaviors and usage by Hispanic acculturation and versus non-Hispanics
  • The Spanish language version of Mobile Insights is conducted via phone in 25 key Hispanic markets
  • Fielded every month: 10,000 Hispanic respondents per quarter, Online surveys: 6,000 Hispanic respondents per quarter, Phone surveys performed by Spanish speaking interviewers: 4,000 Hispanic respondents per quarter

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